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Privacy Policy

Please read the following policy, and be assured that we care for your privacy and do NOT appreciate internet privacy breaks.

This privacy policy sets out how www.vanea.us uses and protects any information that you give to Vanea USA Inc. when you use this website. Vanea is committed to ensuring that your privacy is highly protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and in strict relation to your commercial reason for being here. Although very unlikely, Vanea may change this policy from time to time by updating this page. For this you are invited to check this page from time to time to ensure that you are happy with any of such unlikely changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, address yours or of delivery site, etc
  • other information strictly relevant to customer surveys and/or in-store offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to provide you with the best possible service, and in particular for the following reasons:

  • Internal record keeping.
  • Delivery in case of a wholesale/tax id # customer
  • Improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may contact you by email, phone, fax or mail ONLY in relation to your purchases/interest in our products. We may use the information to customise this website according to your interests.
  • We will never spam nor we will ever sell/give away your sensible datas to third parties for promotional/commercial reasons. We stand against piracy, spamming or any identity theft.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, lets you know when you visit a particular site, speeds up the uploading time of that previously visited site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

On our end we use traffic log cookies only, to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies may help us provide you with a better website, by possibly enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer of any sort, nor any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and may slow down its performance on your device.

Links to other websites

Should our website ever contain links to other websites of interest, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be applied. If you just would like a copy of the information held on you please write to vaneausa@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart, if any.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list, if applicable.
CURRENCY Your preferred currency, if any.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared, if applicable.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Original first version (11/04/15). Never changed to date.